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Case Study

Age UK - image of elderly lady

Age UK (Cornwall & Isles of Scilly)

The Client

Age UK is a registered charity who provide a wealth of services to support the elderly, combating loneliness, giving advice and enabling independence for the over 60’s. It the UK’s largest charity for older people.

In July 2000, organisations sharing the name Age Concern came together to work in a federation: a structure which reflected their independence and autonomy but also their interdependence. Age Concern England, as the national federation member, worked alongside local Age Concerns and provided support and leadership in areas like campaigning and policy.

Age UK Cornwall & Isles of Scilly are a group consisting of four premises in total, one being the headquarters in Truro.

The Challenge

 The care and charity sector have faced significant challenges with funding cuts, new care legislation and other restrictions. In addition, the catastrophic challenge of COVID-19 has brought extreme trials with social distancing, isolation, and other complex issues; all affecting the provision of care.

Many previous priorities have been set aside to respond to those in most in need. With staff shortages, absences and furlough measures in place, certain key objectives, including the contractual utility agreements and sustainability strategy, had to be put on hold.

This meant that across all Cornwall & Isles of Scilly sites of Age UK (consisting of ten meters), no-one was available to monitor their energy contracts closely or free to act in order to benefit from low market rates and renewals.

Further Information on this Case Study

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